All Systems Operational

About This Site

Welcome to Smartly's Statuspage for real-time information on system performance. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here

General App Status Operational
Advertising Operational
Campaign Workspaces Operational
Campaign Assets Operational
Automation Feeds Operational
Catalogs Operational
Ad Accounts Operational
Performance Operational
Reporting Operational
Ad Studies Operational
Budget Pools Operational
Triggers Operational
Integrations Operational
Creative Production Operational
Media Library Operational
Video Templates Operational
Image Templates Operational
Boards and Pins Operational
AI Playground Operational
Platform Services Operational
Facebook API Operational
Snapchat API Operational
Pinterest API Operational
YouTube API Operational
TikTok API Operational
Google Ads API Operational
Support Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Smartly App Availability
Fetching
May 18, 2026

No incidents reported today.

May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

May 15, 2026

No incidents reported.

May 14, 2026
Meta Workspace Publishing Stuck - Jobs Not Processing Normally
Resolved - This issue is now resolved, and campaign publishing can proceed as normal.
May 14, 08:58 UTC
Investigating - We are currently experiencing a widespread issue that is affecting the publishing and processing of our Meta Workspace campaigns.
May 14, 07:20 UTC
May 13, 2026
Resolved the issue causing degraded performance in Workspace publishing.
Resolved - We’re following up to inform you that Meta Workspace is now running normally.

If you encounter a publishing timeout, please try republishing to see if it goes through successfully.

As always, thank you for being a Smartly.io customer. If you have any questions, please don’t hesitate to reach out to your Customer Success Manager or Smartly.io Support.
May 13, 15:08 UTC
Monitoring - We’re following up to inform you that Meta Workspace is now running normally.

As always, thank you for being a Smartly.io customer. If you have any questions, please don’t hesitate to reach out to your Customer Success Manager or Smartly.io Support if the issue persists after about an hour.
May 13, 14:37 UTC
Investigating - We’re currently investigating reports of potential slowness with Meta Workspace, which is causing some users to be unable to publish campaigns due to delays in completing the process.

All your running ads should continue to deliver as expected. We apologize for any inconvenience and will share another update as soon as we have more information.
May 13, 12:31 UTC
May 12, 2026

No incidents reported.

May 11, 2026

No incidents reported.

May 10, 2026
Meta Catalog - Processing degraded due to load on services (Resolved)
Resolved - We were able to identify the root cause and have since confirmed that all Meta Catalog processing were back to normal from 14:00 CET 10/05/2026. Please reach out to Support Chat if you have any questions or require any help.
May 10, 21:10 UTC
Monitoring - We've identified several Meta Catalogs on Smartly experiencing degraded processing from 08/05/2026 22:30. Multiple recovery actions have been taken since and we're now observing recovery.
May 10, 11:21 UTC
May 9, 2026

No incidents reported.

May 8, 2026

No incidents reported.

May 7, 2026
Ads failing to publish with Creative should not include standard enhancements error
Resolved - This issue has now been resolved.

If you have any further questions or need assistance, feel free to reach out to support.
May 7, 20:53 UTC
Investigating - We are currently investigating an issue affecting the creation and editing of ads in Meta, where the error message “Creative should not include standard enhancements” is being returned.

Our team is working directly with Meta to identify the root cause. In the meantime, all active ads are expected to continue delivering normally.

We apologize for any inconvenience this may cause and will share an update as soon as more information becomes available.
May 7, 13:27 UTC
May 6, 2026

No incidents reported.

May 5, 2026

No incidents reported.

May 4, 2026

No incidents reported.

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