All Systems Operational

About This Site

Welcome to Smartly's Statuspage for real-time information on system performance. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here

General App Status Operational
Advertising Operational
Campaign Workspaces Operational
Campaign Assets Operational
Automation Feeds Operational
Catalogs Operational
Ad Accounts Operational
Performance Operational
Reporting Operational
Ad Studies Operational
Budget Pools Operational
Triggers Operational
Integrations Operational
Creative Production Operational
Media Library Operational
Video Templates Operational
Image Templates Operational
Boards and Pins Operational
AI Playground Operational
Platform Services Operational
Facebook API Operational
Snapchat API Operational
Pinterest API Operational
YouTube API Operational
TikTok API Operational
Google Ads API Operational
Support Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Smartly App Availability
Fetching
Jun 1, 2026

No incidents reported today.

May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.

May 29, 2026

No incidents reported.

May 28, 2026

No incidents reported.

May 27, 2026

No incidents reported.

May 26, 2026

No incidents reported.

May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026

No incidents reported.

May 21, 2026
TikTok Ad Account Disconnection Issue: Authorization Permissions Warning
Resolved - This Issue has been resolved. Thank you for your patience!
May 21, 17:38 UTC
Identified - Issue on Smartly where "The ad account authorizer doesn't have permission for this ad account" message is appearing for clients.
May 21, 15:10 UTC
Resolved an issue causing degraded performance with product details in catalog product sets.
Resolved - We detected an issue approximately six hours ago where catalog product sets and product details were not displaying for some customers due to the following error: “No QueryClient set.”

We’re following up to inform you that the issue has now been resolved, and product sets and product details are displaying normally again.

As always, thank you for being a Smartly.io customer. If you have any questions, please don’t hesitate to reach out to your Customer Success Manager or Smartly.io Support.
May 21, 15:32 UTC
May 20, 2026

No incidents reported.

May 19, 2026
RESOLVED - Infrastructural Service Outage in Smartly affecting Reporting features
Resolved - We’re following up to inform you that Reporting features are running normally. As always, thank you for being a Smartly customer. If you have any questions, please don't hesitate to reach out to your Customer Success Manager or Smartly Support.
May 19, 15:29 UTC
Identified - We're aware of a current issue affecting Reporting features on Smartly. We're looking to fix this as soon as possible.
May 19, 13:46 UTC
May 18, 2026

No incidents reported.

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