Pausing Meta account assets sync
Update - Most Meta assets syncing are now operational on Smartly. Currently, only Instagram Accounts and Posts might experience delays in showing up on our UI. Contact Smartly Support if there is a need to use any of these assets.
Jul 10, 2026 - 10:00 UTC
Monitoring - Customers can connect or reconnect Meta ad accounts now. Meta asset syncing is still running at reduced capacity, so newly connected accounts may not fully populate immediately. New pages, posts, videos, IG accounts, and related assets may appear with a delay in Meta Workspace. Normality should be restored in the coming hours.
Jul 09, 2026 - 16:34 UTC
Identified - To prioritize stabilising Smartly’s internal services, we are temporarily pausing Meta Accounts/Pages/Posts/Videos syncing on our systems for a short time.

This will affect the loading of some data/fields related to new accounts, pages, and posts in the Meta Workspace UI on Smartly, as well as Ad account reconnection. You may also experience other minor inconsistencies.

We apologise for the short disruption and will be updating you again once our systems are back up and running
Jul 09, 2026 - 14:18 UTC

About This Site

Welcome to Smartly's Statuspage for real-time information on system performance. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here

General App Status Operational
Advertising Under Maintenance
Campaign Workspaces Operational
Campaign Assets Under Maintenance
Automation Feeds Operational
Catalogs Operational
Ad Accounts Under Maintenance
Performance Operational
Reporting Operational
Ad Studies Operational
Budget Pools Operational
Triggers Operational
Integrations Operational
Creative Production Operational
Media Library Operational
Video Templates Operational
Image Templates Operational
Boards and Pins Operational
AI Playground Operational
Platform Services Operational
Facebook API Operational
Snapchat API Operational
Pinterest API Operational
YouTube API Operational
TikTok API Operational
Google Ads API Operational
Support Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Smartly App Availability
Fetching

Aug 4, 2026

No incidents reported today.

Aug 3, 2026

Resolved issue on Support Chats presenting Delayed times
Resolved - We’re writing to inform you that the Intercom Support Chats issue has been resolved, and all services are functioning normally again.
Aug 3, 21:16 UTC
Monitoring - Intercom is currently experiencing issues causing support messages to be delayed.
Aug 3, 14:45 UTC

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

No incidents reported.

Jul 30, 2026

Smartly Knowledge Base inaccessible
Resolved - The issue affecting access to the Smartly Knowledge Base has been resolved. Users should now be able to log in and access the Knowledge Base normally.

We have confirmed that the service has been restored in coordination with our third-party provider. We apologize for the inconvenience and appreciate your patience while we worked to resolve the issue.
Jul 30, 08:11 UTC
Investigating - We are aware of an issue where the Smartly Knowledge Base is currently inaccessible for users attempting to log in.

Our team is actively working with our third-party provider to restore access as quickly as possible.

We apologize for the inconvenience and appreciate your patience while we work toward a resolution. We will provide updates as more information becomes available.
Jul 30, 07:10 UTC

Jul 29, 2026

No incidents reported.

Jul 28, 2026

No incidents reported.

Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

Automation Feeds failing to load.
Resolved - This incident has been resolved.
Jul 24, 14:36 UTC
Investigating - We curently have an issue regarding Automation feeds and and are investigating this issue. We apologize for any inconveniences and will notfiy you as soon as we find a resolution.
Jul 24, 14:13 UTC

Jul 23, 2026

No incidents reported.

Jul 22, 2026

No incidents reported.

Jul 21, 2026

Facebook error: Advertising currently limited. This ad can't run.
Resolved - We have received confirmation that a solution has been implemented to address the issue.
As always, thank you for being a Smartly.io customer. If you have any questions, please don't hesitate to reach out to your Customer Success Manager or Smartly.io Support.
Jul 21, 23:08 UTC
Investigating - We’re currently investigating reports of an ad publishing error:

"Advertising currently limited: This ad can't run. The owner of @ should log into Instagram and then choose to use Meta Products for free or subscribe to use them without ads."

We have already created a support ticket with Meta and are working with them to investigate this issue, as the error is being returned from their platform.

This issue is affecting a subset of users and may prevent them from publishing ads. All currently running ads should continue to deliver as expected.

We apologize for the inconvenience and will provide another update as soon as we have more information.
Jul 21, 07:14 UTC
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