Monitoring - TikTok is gradually restoring data for affected ad accounts. If you still encounter "ad not found" or "no permission" errors for campaigns that functioned properly earlier, please reach out to our support team, so we can forward the information to TikTok.
Aug 14, 2026 - 06:55 UTC
Aug 14, 2026 - 06:55 UTC
Investigating - We are currently investigating an issue affecting TikTok integrations for some ad accounts. Customers may encounter “ad not found” or “no permission” errors when working with certain campaigns and ads.
The issue originates from TikTok’s APIs and does not affect all customers or ad accounts. Smartly is working with our partner to restore full functionality.
We will provide further updates as more information becomes available.
Aug 13, 2026 - 07:35 UTC
The issue originates from TikTok’s APIs and does not affect all customers or ad accounts. Smartly is working with our partner to restore full functionality.
We will provide further updates as more information becomes available.
Aug 13, 2026 - 07:35 UTC
Update - Most Meta assets syncing are now operational on Smartly. Currently, only Instagram Accounts and Posts might experience delays in showing up on our UI. Contact Smartly Support if there is a need to use any of these assets.
Jul 10, 2026 - 10:00 UTC
Jul 10, 2026 - 10:00 UTC
Monitoring - Customers can connect or reconnect Meta ad accounts now. Meta asset syncing is still running at reduced capacity, so newly connected accounts may not fully populate immediately. New pages, posts, videos, IG accounts, and related assets may appear with a delay in Meta Workspace. Normality should be restored in the coming hours.
Jul 09, 2026 - 16:34 UTC
Jul 09, 2026 - 16:34 UTC
Identified - To prioritize stabilising Smartly’s internal services, we are temporarily pausing Meta Accounts/Pages/Posts/Videos syncing on our systems for a short time.
This will affect the loading of some data/fields related to new accounts, pages, and posts in the Meta Workspace UI on Smartly, as well as Ad account reconnection. You may also experience other minor inconsistencies.
We apologise for the short disruption and will be updating you again once our systems are back up and running
Jul 09, 2026 - 14:18 UTC
This will affect the loading of some data/fields related to new accounts, pages, and posts in the Meta Workspace UI on Smartly, as well as Ad account reconnection. You may also experience other minor inconsistencies.
We apologise for the short disruption and will be updating you again once our systems are back up and running
Jul 09, 2026 - 14:18 UTC
About This Site
Welcome to Smartly's Statuspage for real-time information on system performance. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here
General App Status
Operational
Advertising
Under Maintenance
Campaign Workspaces
Operational
Campaign Assets
Under Maintenance
Automation Feeds
Operational
Catalogs
Operational
Ad Accounts
Under Maintenance
Performance
Operational
Reporting
Operational
Ad Studies
Operational
Budget Pools
Operational
Triggers
Operational
Integrations
Operational
Creative Production
Operational
Media Library
Operational
Video Templates
Operational
Image Templates
Operational
Boards and Pins
Operational
AI Playground
Operational
Platform Services
Degraded Performance
Facebook API
Operational
Snapchat API
Operational
Pinterest API
Operational
YouTube API
Operational
TikTok API
Degraded Performance
Google Ads API
Operational
Support Services
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance