All Systems Operational

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Welcome to Smartly's Statuspage for real-time information on system performance. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here

General App Status Operational
Advertising Operational
Campaign Workspaces Operational
Campaign Assets Operational
Automation Feeds Operational
Catalogs Operational
Ad Accounts Operational
Performance Operational
Reporting Operational
Ad Studies Operational
Budget Pools Operational
Triggers Operational
Integrations Operational
Creative Production Operational
Media Library Operational
Video Templates Operational
Image Templates Operational
Boards and Pins Operational
AI Playground Operational
Platform Services Operational
Facebook API Operational
Snapchat API Operational
Pinterest API Operational
YouTube API Operational
TikTok API Operational
Google Ads API Operational
Support Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Smartly App Availability
Fetching
Jun 29, 2026

No incidents reported today.

Jun 28, 2026
Widespread app outage
Resolved - The incident has been resolved, and services have returned to normal. Thank you for your patience and understanding.
Jun 28, 03:03 UTC
Monitoring - The issues were caused by network routing issues between data centers.
Jun 27, 23:02 UTC
Identified - We’re currently experiencing degraded performance issues with Smartly app, causing majority of users to experience issues loading parts of the app. Our team is currently working hard on restoring this feature to normal performance levels. All your running ads should continue to deliver. We apologize for any inconvenience and will post another update as soon as this issue is resolved.
Jun 27, 20:20 UTC
Jun 27, 2026
Jun 26, 2026

No incidents reported.

Jun 25, 2026

No incidents reported.

Jun 24, 2026

No incidents reported.

Jun 23, 2026
Meta served Catalog Ads display broken image placeholders (Refresh Icons) instead of actual images
Resolved - We have confirmed from Meta that they identified and fixed the problem, and the fix is now live. They have also confirmed that the issue was limited to the period between June 12-16, 2026, and it shouldn't recur.
Jun 23, 12:25 UTC
Update - This issue may be affecting only a limited number of impressions. We have confirmed that this issue is limited to the App, as the same Ad in another account functions correctly on mobile and desktop devices. To facilitate our investigation, we kindly request that you contact support to report the issue. This will enable us to gather as much relevant information as possible, such as the consumer’s Instagram account and the advertisement URL. Given the circumstances, it may be challenging to replicate the issue.

It is possible that this issue is related to Meta’s experiments with DPA, but we have not yet identified a definitive cause.
Jun 17, 17:10 UTC
Investigating - We are aware of reports that some served ads on Meta are displaying broken image placeholders (refresh icons) instead of actual images.

Our team is actively investigating the issue and is working with Meta to gather additional information and determine the scope and impact. We will provide further updates as soon as more details become available.
Jun 17, 11:12 UTC
Jun 22, 2026

No incidents reported.

Jun 21, 2026

No incidents reported.

Jun 20, 2026

No incidents reported.

Jun 19, 2026
Internal Error on Review Page for Snapchat
Resolved - The issue causing an Internal Server Error on the Snapchat Review page and during publishing has been resolved. Our team has confirmed that services are operating normally and will continue to monitor the situation.

We apologize for any inconvenience and appreciate your patience.
Jun 19, 11:33 UTC
Investigating - We are currently experiencing degraded performance with Snapchat Review page and publishing causing an Internal Server Error to show up. Our team is currently working on resolving this issue. All your running ads should continue to deliver. We apologize for any inconvenience and will post another update as soon as this issue is resolved
Jun 19, 09:31 UTC
Jun 18, 2026

No incidents reported.

Jun 17, 2026
Jun 16, 2026

No incidents reported.

Jun 15, 2026

No incidents reported.

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