All Systems Operational

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Welcome to Smartly's Statuspage for real-time information on system performance. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here

General App Status Operational
Advertising Operational
Campaign Workspaces Operational
Campaign Assets Operational
Automation Feeds Operational
Catalogs Operational
Ad Accounts Operational
Performance Operational
Reporting Operational
Ad Studies Operational
Budget Pools Operational
Triggers Operational
Integrations Operational
Creative Production Operational
Media Library Operational
Video Templates Operational
Image Templates Operational
Boards and Pins Operational
AI Playground Operational
Platform Services Operational
Facebook API Operational
Snapchat API Operational
Pinterest API Operational
YouTube API Operational
TikTok API Operational
Google Ads API Operational
Support Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Smartly App Availability
Fetching
May 25, 2026

No incidents reported today.

May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026

No incidents reported.

May 21, 2026
TikTok Ad Account Disconnection Issue: Authorization Permissions Warning
Resolved - This Issue has been resolved. Thank you for your patience!
May 21, 17:38 UTC
Identified - Issue on Smartly where "The ad account authorizer doesn't have permission for this ad account" message is appearing for clients.
May 21, 15:10 UTC
Resolved an issue causing degraded performance with product details in catalog product sets.
Resolved - We detected an issue approximately six hours ago where catalog product sets and product details were not displaying for some customers due to the following error: “No QueryClient set.”

We’re following up to inform you that the issue has now been resolved, and product sets and product details are displaying normally again.

As always, thank you for being a Smartly.io customer. If you have any questions, please don’t hesitate to reach out to your Customer Success Manager or Smartly.io Support.
May 21, 15:32 UTC
May 20, 2026

No incidents reported.

May 19, 2026
RESOLVED - Infrastructural Service Outage in Smartly affecting Reporting features
Resolved - We’re following up to inform you that Reporting features are running normally. As always, thank you for being a Smartly customer. If you have any questions, please don't hesitate to reach out to your Customer Success Manager or Smartly Support.
May 19, 15:29 UTC
Identified - We're aware of a current issue affecting Reporting features on Smartly. We're looking to fix this as soon as possible.
May 19, 13:46 UTC
May 18, 2026

No incidents reported.

May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

May 15, 2026

No incidents reported.

May 14, 2026
Meta Workspace Publishing Stuck - Jobs Not Processing Normally
Resolved - This issue is now resolved, and campaign publishing can proceed as normal.
May 14, 08:58 UTC
Investigating - We are currently experiencing a widespread issue that is affecting the publishing and processing of our Meta Workspace campaigns.
May 14, 07:20 UTC
May 13, 2026
Resolved the issue causing degraded performance in Workspace publishing.
Resolved - We’re following up to inform you that Meta Workspace is now running normally.

If you encounter a publishing timeout, please try republishing to see if it goes through successfully.

As always, thank you for being a Smartly.io customer. If you have any questions, please don’t hesitate to reach out to your Customer Success Manager or Smartly.io Support.
May 13, 15:08 UTC
Monitoring - We’re following up to inform you that Meta Workspace is now running normally.

As always, thank you for being a Smartly.io customer. If you have any questions, please don’t hesitate to reach out to your Customer Success Manager or Smartly.io Support if the issue persists after about an hour.
May 13, 14:37 UTC
Investigating - We’re currently investigating reports of potential slowness with Meta Workspace, which is causing some users to be unable to publish campaigns due to delays in completing the process.

All your running ads should continue to deliver as expected. We apologize for any inconvenience and will share another update as soon as we have more information.
May 13, 12:31 UTC
May 12, 2026

No incidents reported.

May 11, 2026

No incidents reported.

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