TikTok is currently experiencing an issue where image and video templates are not working at all for Travel Ads
Update - We’re currently experiencing an issue where image and video templates for TikTok Travel Ads are not working as expected. The issue originates on TikTok’s side, and their engineering team is actively working on a fix.
We apologize for the inconvenience and will provide an update as soon as more information becomes available.
Aug 05, 2025 - 08:51 UTC
Identified - We’re currently investigating an issue where image and video templates for TikTok Travel Ads are not functioning. This issue originates on TikTok’s side, and their engineering team is actively working to resolve it.
We apologize for the inconvenience and will share an update as soon as more information becomes available.
Aug 05, 2025 - 08:46 UTC

About This Site

Welcome to Smartly's Statuspage for real-time information on system performance. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here

General App Status Operational
Advertising Operational
Campaign Workspaces ? Operational
Campaign Assets ? Operational
Automation Feeds ? Operational
Catalogs Operational
Ad Accounts Operational
Performance Operational
Reporting Operational
Ad Studies Operational
Budget Pools Operational
Triggers Operational
Integrations ? Operational
Creative Production Operational
Media Library Operational
Video Templates Operational
Image Templates Operational
Boards and Pins ? Operational
AI Playground Operational
Platform Services Degraded Performance
Facebook API ? Operational
Snapchat API Operational
Pinterest API Operational
YouTube API Operational
TikTok API ? Degraded Performance
Google Ads API ? Operational
Support Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Smartly App Availability
Fetching
Aug 31, 2025

No incidents reported today.

Aug 30, 2025

No incidents reported.

Aug 29, 2025

No incidents reported.

Aug 28, 2025

No incidents reported.

Aug 27, 2025

No incidents reported.

Aug 26, 2025
Automation and Catalog feeds hosted via Google Sheets are failing to refresh (Resolved)
Resolved - This issue has now been resolved from Google Sheet's end. Original method of "Publish to Web" CSV/TSV should now be working as per usual. Please contact Support if you still need help.
Aug 26, 14:28 UTC
Update - We're discovered a workaround for hosting/refreshing Google Sheet feeds correctly in the meantime.

1. Copy the Google Sheet URL where your feed is hosted and open it in a separate tab.
(Example: https://docs.google.com/spreadsheets/d/1oOxfD-qR9jaU9X123-XZzIdRoDXu8gGueDCDQbUcDBY/edit?gid=1908444542#gid=1908444542)

2. Modify the link:
Replace the part after the document ID (/edit?gid=...) with export?format=csv&gid=...
(Example: https://docs.google.com/spreadsheets/d/1oOxfD-qR9jaU9X123-XZzIdRoDXu8gGueDCDQbUcDBY/edit?gid=1908444542#gid=1908444542)
Remove the #gid=ID portion.
The updated link will look like this:
https://docs.google.com/spreadsheets/d/1oOxfD-qR9jaU9X123-XZzIdRoDXu8gGueDCDQbUcDBY/export?format=csv&gid=1908444542

3. Paste this new link as your Data Source in Smartly’s Automation Feed platform or Catalogs. This will enable you to map your fields and set up campaigns.
Aug 26, 13:03 UTC
Update - We want to outline how these issue may affect Smartly in general:

– New automation feeds or catalog feeds cannot be created at this time.
– As existing automation feeds and catalog feed fail to refresh. This can lead to campaigns, ad sets, or ads running on stale data if they rely on automation.
– Smartly stores the last successfully retrieved version of a file. The system will continue to use this cached data. Any newer updates in the feed (e.g., status changes, budget changes, newer ads added to feeds) will not be published.

If urgent changes are required (such as pausing campaigns to avoid overspend), please make them directly in the native ad platforms.
Aug 26, 06:37 UTC
Update - We are still monitoring the situation and will provide updates as we know more.
Aug 26, 05:38 UTC
Monitoring - We are currently in contact with Google Support to obtain a resolution from their side.
Aug 26, 01:21 UTC
Investigating - Some of the feeds based on Google Sheets are failing to be processed. Google is presenting some problems with feeds shared via CSV.
Aug 26, 01:12 UTC
Aug 25, 2025

No incidents reported.

Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025
Facebook DSQ - Ad Creation Fail with "An unexpected error has occurred. Please retry your request later." *FIXED*
Resolved - Investigating - Meta has confirmed there were issues with Ad Delivery and Creation around 18:00 - 24:00 CET and it has since been fixed (https://metastatus.com/ads-manager). Your campaign/adset/ad edits and creation should no longer see the error ""An unexpected error has occurred. Please retry your request later.". If you are still seeing errors - please contact Support Chat to start a new investigation.
Aug 22, 15:14 UTC
Update - Meta has confirmed there were issues with Ad Delivery and Creation around 18:00 - 24:00 CET and it has since been fixed (https://metastatus.com/ads-manager). Your campaign/adset/ad edits and creation should no longer see the error ""An unexpected error has occurred. Please retry your request later.". If you are still seeing errors - please contact Support Chat to start a new investigation.
Aug 22, 15:13 UTC
Investigating - When creating or edit campaigns META is returning and unexpected error for unknown reasons. We've escalated this to META.
Aug 21, 16:44 UTC
Aug 21, 2025
Resolved the 'Unsupported Ad Format' error in Dynamic Creative Ads for Meta carousel PAC ads.
Resolved - We’re following up to let you know that you can now create carousel PAC ads in Workspace, as Meta has resolved the issue.
As always, thank you for being a Smartly.io customer. If you have any questions, please don’t hesitate to reach out to your Customer Success Manager or Smartly.io Support.
Aug 21, 07:43 UTC
Update - Meta is still investigating the issue.
In the meantime, if the matter is urgent, please consider the following workarounds:
1, Publish the ad without Placement Asset Customisation (PAC) in Workspace.
2, Publish the ad without PAC in Workspace, then set PAC manually in Ads Manager.
3, Publish the ad with PAC in Workspace, then clone the ad.

Please note for method 2:
If the ad creative is edited outside of Workspace (e.g., in Ads Manager), Workspace will skip all future creative updates for that ad. To avoid this, you’ll need to continue editing the ad in Ads Manager unless you later change the Workspace setting to “override changes outside of Workspace”—once Meta resolves the issue.

We sincerely apologise for any inconvenience this may have caused, and appreciate your patience as time has been taken to investigate and resolve the issue.
Aug 7, 12:50 UTC
Investigating - We are currently investigating reports of an issue with carousel PAC ad previews, resulting in the error: Unsupported Ad Format in Dynamic Creative Ads. Please note that all your running ads should continue to deliver without interruption.

We have opened a ticket with Meta and will provide another update as soon as we receive more information. We sincerely apologize for any inconvenience this may cause.
Jul 29, 14:26 UTC
Aug 20, 2025

No incidents reported.

Aug 19, 2025

No incidents reported.

Aug 18, 2025

No incidents reported.

Aug 17, 2025
Ad Account Authorization Cancellation
Resolved - Meta Support confirmed on the August of 15th on 18:00 CET that the Meta Ad Account Token reset was due to a Meta bug that they have since fixed. Affected users had to access Facebook to take additional steps to reconfirm as legitimate user for their Facebook accounts. Affected Smartly Ad Accounts needed to be reconnected after the previous steps were completed. Meta Support that this bug did not affect Meta Ads Delivery.
Aug 17, 22:05 UTC
Update - We have multiple customers affected by a Meta ad account authoriser token cancellation. If you receive an email stating this, please re-connect the ad account with the ad account authoriser or a person with sufficient permissions.

All running ads should continue to deliver; however, any changes made after the token cancellation will result in an error unless the ad account authoriser re-connects the ad account.

We apologise for any inconvenience caused.
Aug 14, 10:15 UTC
Monitoring - Ad Account Authorization Issue – The authorization between Smartly and Meta has been cancelled for some customers. If you receive an email about the disconnection, please ask the ad account authoriser to re-connect the ad account. My apologies for any inconvenience caused.
Aug 14, 09:46 UTC
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