All Systems Operational

About This Site

Welcome to Smartly's Statuspage for real-time information on system performance. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here

General App Status Operational
Advertising Operational
Campaign Workspaces Operational
Campaign Assets Operational
Automation Feeds Operational
Catalogs Operational
Ad Accounts Operational
Performance Operational
Reporting Operational
Ad Studies Operational
Budget Pools Operational
Triggers Operational
Integrations Operational
Creative Production Operational
Media Library Operational
Video Templates Operational
Image Templates Operational
Boards and Pins Operational
AI Playground Operational
Platform Services Operational
Facebook API Operational
Snapchat API Operational
Pinterest API Operational
YouTube API Operational
TikTok API Operational
Google Ads API Operational
Support Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Smartly App Availability
Fetching

Nov 3, 2026

TikTok Smart+ interactive add-ons not working due to TikTok API issues
Resolved - TikTok confirmed that the errors affecting interactive add-ons via Smartly Campaign Workspaces is now resolved.
Nov 3, 12:48 UTC
Update - TikTok is still working on addressing the issue with interactive add-ons. We will provide updates here once we have a confirmed resolution or our partners from TikTok provides us an estimated time for the fix.
Nov 3, 07:23 UTC
Identified - TikTok has an issue with interactive add-ons. Smartly users setting up those optional interactive add-ons via Smartly will see errors in Campaign Workspaces. Ads without add-ons continue to work without issues. We've escalated this to our TikTok partnership and waiting to hear back about a timely resolution.
Oct 30, 10:30 UTC

Nov 2, 2026

Smartly internal service outage affecting Reporting/Stats/Metrics/Accounts/Campaigns/Catalog Syncing
Resolved - Issues have since been fixed. Please head to Support Chat if you are still experiencing any other issues.
Nov 2, 14:08 UTC
Identified - We are currently actively fixing an issue affecting reporting, metrics, and the syncing of accounts, catalogs and campaigns. Direct platform actions are not affected and existing Campaigns/Adsets/Ads will continue to run normally.

Please work with Support if there are any urgent needs.
Nov 2, 13:13 UTC

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

Trigger Sets Stuck While Loading in Smartly
Resolved - We've since fixed this on our end on 28th Oct 22:00 UTC.
Oct 30, 10:35 UTC
Update - We’re currently experiencing an issue with Creative Insights, affecting only new asset grouping. Existing groupings will continue to work. Other functionalities, including creating reports, creating galleries, existing AI summaries, and viewing individual ungrouped assets, remain available and are working as expected. Our team is investigating the issue and working to restore the affected features. We apologize for any inconvenience and will share further updates as soon as more information becomes available.
Oct 28, 18:25 UTC
Update - We’re currently experiencing an issue with Creative Insights, affecting asset grouping and AI-generated summaries. Users may be unable to group assets or generate AI summaries.

Other functionalities, including creating reports, creating galleries, and viewing individual ungrouped assets, remain available and are working as expected.

Our team is investigating the issue and working to restore the affected features. We apologize for any inconvenience and will share further updates as soon as more information becomes available.
Oct 28, 18:12 UTC
Identified - Smartly Reporting and Triggers are operational again. We are now investigating degraded performance with Creative Insights. Some users may experience issues loading Creative Insights. All your running ads should continue to deliver. We apologize for any inconvenience and will post another update as soon as we learn more
Oct 28, 16:39 UTC
Update - We’re currently investigating reports of degraded performance with Trigger Sets in Smartly and Reporting. Some users may find that trigger sets and reports are stuck loading or fail to open. All your running ads should continue to deliver. We apologize for any inconvenience and will post another update as soon as we learn more.
Oct 28, 15:05 UTC
Investigating - We're currently experiencing degraded performance issues with Trigger Sets in Smartly and Reportings, causing users to experience trigger sets and reports being stuck loading and failing to open. Our team is currently working hard on restoring this feature to normal performance levels. All your running ads should continue to deliver. We apologize for any inconvenience and will post another update as soon as this issue is resolved.
Oct 28, 14:53 UTC

Oct 29, 2026

No incidents reported.

Oct 28, 2026

TikTok Ads: Failed to fetch locations. Internal server error
Resolved - TikTok confirmed that the issue with location targeting, which also affected Smartly Campaign Workspaces, is now resolved.
Oct 28, 14:04 UTC
Monitoring - Some users may see an Internal Server error when loading location options while creating TikTok ad sets We’re investigating the issue with TikTok and will share an update when we have more information. We’re sorry for the disruption.

UPDATE: The issue has been fixed by TikTok Engineer
Oct 28, 12:28 UTC
Update - Some users may see an Internal Server error when loading location options while creating TikTok ad sets We’re investigating the issue with TikTok and will share an update when we have more information. We’re sorry for the disruption.
Oct 28, 10:59 UTC
Investigating - Some users may see an Internal Server error when loading location options while creating TikTok ad sets

We’re investigating the issue with TikTok and will share an update when we have more information. We’re sorry for the disruption.
Oct 28, 10:46 UTC

Oct 27, 2026

No incidents reported.

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

No incidents reported.

Oct 22, 2026

No incidents reported.

Oct 21, 2026

No incidents reported.

Oct 20, 2026

No incidents reported.

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