Identified - We’re currently experiencing degraded performance with Smartly reporting, causing some users to encounter export failures or internal server errors. Our team is working to restore the service to normal performance levels.
Your active ads should continue to deliver as usual. In the meantime, please avoid exporting reports until further notice.
We apologize for the inconvenience and will share another update as soon as the issue is resolved.

Sep 29, 2026 - 09:28 UTC

About This Site

Welcome to Smartly's Statuspage for real-time information on system performance. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here

General App Status Operational
Advertising Operational
Campaign Workspaces Operational
Campaign Assets Operational
Automation Feeds Operational
Catalogs Operational
Ad Accounts Operational
Performance Degraded Performance
Reporting Degraded Performance
Ad Studies Operational
Budget Pools Operational
Triggers Operational
Integrations Operational
Creative Production Operational
Media Library Operational
Video Templates Operational
Image Templates Operational
Boards and Pins Operational
AI Playground Operational
Platform Services Operational
Facebook API Operational
Snapchat API Operational
Pinterest API Operational
YouTube API Operational
TikTok API Operational
Google Ads API Operational
Support Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Smartly App Availability
Fetching

Sep 29, 2026

Unresolved incident: Investigating degraded performance with Smartly reporting.

Sep 28, 2026

Resolved - The Smartly Reporting delays for Meta related edits/publishes/changes has since been fixed. Please contact live Support Chat if there are any new issues or longer than normal delays. Thank you for your patience.
Sep 28, 13:56 UTC
Investigating - We are aware of an issue with Smartly reporting not reflecting changes made on Meta assets (campaigns, ad sets, and/or ads). Our developers are investigating the issue and we will provide updates as they discover more.
Sep 28, 10:12 UTC

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

No incidents reported.

Sep 24, 2026

No incidents reported.

Sep 23, 2026

Resolved - We’re following up to inform you that Reporting is running normally. As always, thank you for being a Smartly customer. If you have any questions, please don't hesitate to reach out to your Customer Success Manager or Smartly.io Support.
Sep 23, 16:32 UTC
Identified - We’re currently experiencing degraded performance issues with Reporting, causing majority of users to experience an error when accessing Reporting. Our team is currently working hard on restoring this feature to normal performance levels. All your running ads should continue to deliver. We apologize for any inconvenience and will post another update as soon as this issue is resolved.
Sep 23, 14:39 UTC

Sep 22, 2026

No incidents reported.

Sep 21, 2026

No incidents reported.

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

No incidents reported.

Sep 17, 2026

No incidents reported.

Sep 16, 2026

No incidents reported.

Sep 15, 2026

Resolved - We’re following up to inform you that Ad Previews: Smartly Shareable Links is running normally.
As always, thank you for being a Smartly.io customer. If you have any questions, please don't hesitate to reach out to your Customer Success Manager or Smartly.io Support.

Sep 15, 15:22 UTC
Investigating - We’re currently investigating an issue with Ad Previews: Smartly Shareable Links that is causing some users to see a blank page instead of an ad preview.

All running ads should continue to deliver as expected.
We apologize for any inconvenience and will post another update as soon as we learn more.

Sep 15, 14:19 UTC