All Systems Operational

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Welcome to Smartly's Statuspage for real-time information on system performance. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here

General App Status Operational
Advertising Operational
Campaign Workspaces ? Operational
Campaign Assets ? Operational
Automation Feeds ? Operational
Catalogs Operational
Ad Accounts Operational
Performance Operational
Reporting Operational
Ad Studies Operational
Budget Pools Operational
Triggers Operational
Integrations ? Operational
Creative Production Operational
Media Library Operational
Video Templates Operational
Image Templates Operational
Boards and Pins ? Operational
AI Playground Operational
Platform Services Operational
Facebook API ? Operational
Snapchat API Operational
Pinterest API Operational
YouTube API Operational
TikTok API ? Operational
Google Ads API ? Operational
Support Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Smartly App Availability
Fetching
Jun 1, 2025

No incidents reported today.

May 31, 2025

No incidents reported.

May 30, 2025

No incidents reported.

May 29, 2025

No incidents reported.

May 28, 2025

No incidents reported.

May 27, 2025

No incidents reported.

May 26, 2025
Automation Feeds -[FIXED] Processing stuck in "Waiting for Smartly" and refresh is not possible
Resolved - Subsequent refreshes should now work - however, if your Automation Feeds are still stuck in "Waiting for Smartly" please let Support Chat know so we can help with the timeout of the previously stuck refresh. We apologize for the inconvenience.
May 26, 12:37 UTC
Identified - We've already identified the issue and are in the process of fixing it. Sorry for the inconvenience.
May 26, 12:08 UTC
May 25, 2025

No incidents reported.

May 24, 2025

No incidents reported.

May 23, 2025
Resolved issue on degraded performance with Meta Campaign Budget Type Missing in Reporting
Resolved - We’re following up to let you know that the budget type is now displaying as expected.

As always, thank you for being a valued Smartly.io customer. If you have any questions, please don’t hesitate to contact your Customer Success Manager or reach out to Smartly.io Support.
May 23, 07:35 UTC
Update - We've rolled out a fix to now correctly show the Budget Type on Reporting UI. Please contact Support if you still require help. Thank you for reporting this issue to us.
May 22, 13:08 UTC
Investigating - We are currently investigating reports of the Meta campaign budget type missing in Smartly reporting. This issue is affecting a subset of users who are unable to view the budget type.
Please note that all your active ads should continue to deliver as expected.
We apologize for the inconvenience and will provide an update as soon as we have more information.
May 22, 07:46 UTC
May 22, 2025
Video template error: Something went wrong while rendering Canvas
Resolved - This incident has been resolved.
May 22, 14:23 UTC
Investigating - Error on Video Templates - Something went wrong while rendering Canvas
May 22, 13:58 UTC
Instagram Pages showing as hidden in Meta Workspaces
Resolved - Our team has rolled out a fix and Instagram Pages will no longer auto hide/disconnect. Please follow these steps to make sure Instagram Pages are now correctly connected.

1. Head to "Media > Campaign Assets > Pages & Apps"
2. Connect your Instagram Page under "Instagram Accounts"
May 22, 11:46 UTC
Investigating - We are aware of Instagram accounts showing as hidden in Meta Workspaces at the moment and is actively investigating. We will provide updates once we know more.
May 22, 03:24 UTC
May 21, 2025

No incidents reported.

May 20, 2025

No incidents reported.

May 19, 2025
Recurring access lost to Smartly Meta Catalogs due to Token Invalidation
Resolved - We've seen deployed a fix and authentication issues should no longer recur because of the bug. If you still experience issues, please contact Support Chat. Thank you.
May 19, 13:22 UTC
Identified - We're aware of issues related to Smartly Meta Tokens getting invalidated recurringly and causing access to Smartly Meta Catalog to be lost.

We're prioritizing a fix at this moment.
May 19, 10:21 UTC
May 18, 2025

No incidents reported.

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