All Systems Operational

About This Site

Welcome to Smartly's Statuspage for real-time information on system performance. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here

General App Status Operational
Advertising Operational
Campaign Workspaces ? Operational
Campaign Assets ? Operational
Automation Feeds ? Operational
Catalogs Operational
Ad Accounts Operational
Performance Operational
Reporting Operational
Ad Studies Operational
Budget Pools Operational
Triggers Operational
Integrations ? Operational
Creative Production Operational
Media Library Operational
Video Templates Operational
Image Templates Operational
Boards and Pins ? Operational
AI Playground Operational
Platform Services Operational
Facebook API ? Operational
Snapchat API Operational
Pinterest API Operational
YouTube API Operational
TikTok API ? Operational
Google Ads API ? Operational
Support Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Smartly App Availability
Fetching
Past Incidents
Sep 19, 2024

No incidents reported today.

Sep 18, 2024

No incidents reported.

Sep 17, 2024
Resolved issue on degraded performance with Creative Templates
Resolved - We’re following up to inform you that Catalogs in Creative Templates are running normally.
As always, thank you for being a Smartly.io customer. If you have any questions, please don't hesitate to reach out to your Customer Success Manager or Smartly.io Support.
Sep 17, 14:38 UTC
Investigating - We’re currently investigating reports of a potential failures in Creative Templates , causing most users of users to experience errors with their catalog data in Creative Templates . All your running ads should continue to deliver. We apologize for any inconvenience and will post another update as soon as we learn more.
Sep 17, 14:05 UTC
Sep 16, 2024

No incidents reported.

Sep 15, 2024

No incidents reported.

Sep 14, 2024

No incidents reported.

Sep 13, 2024

No incidents reported.

Sep 12, 2024

No incidents reported.

Sep 11, 2024

No incidents reported.

Sep 10, 2024

No incidents reported.

Sep 9, 2024
Workspace error upon publishing: 'Media Format Ineligible for Advantage+ Creative.'
Resolved - Meta has confirmed with us it that they have managed to revert the offending code that caused this bug on 06/09/2024 around 20:00 UTC. The issue should be resolved. Please try to republish your campaigns and let Support know if you still experience any issue or there are help needed. Thank you!
Sep 9, 09:55 UTC
Update - We are continuing to investigate this issue.
Sep 6, 09:28 UTC
Investigating - We’re currently investigating reports of an issue with Meta Workspace, causing a subset of users to experience the error: "Media Format Ineligible for Advantage+ Creative." All your running ads should continue to deliver.

This may be a transient issue, so please try re-publishing after some time to see if it resolves.
We apologize for any inconvenience and will post another update as soon as possible.
Sep 6, 08:35 UTC
Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024
Sep 5, 2024

No incidents reported.

← Incident History Powered by Atlassian Statuspage