Pausing Meta account assets sync
Update - Most Meta assets syncing are now operational on Smartly. Currently, only Instagram Accounts and Posts might experience delays in showing up on our UI. Contact Smartly Support if there is a need to use any of these assets.
Jul 10, 2026 - 10:00 UTC
Monitoring - Customers can connect or reconnect Meta ad accounts now. Meta asset syncing is still running at reduced capacity, so newly connected accounts may not fully populate immediately. New pages, posts, videos, IG accounts, and related assets may appear with a delay in Meta Workspace. Normality should be restored in the coming hours.
Jul 09, 2026 - 16:34 UTC
Identified - To prioritize stabilising Smartly’s internal services, we are temporarily pausing Meta Accounts/Pages/Posts/Videos syncing on our systems for a short time.

This will affect the loading of some data/fields related to new accounts, pages, and posts in the Meta Workspace UI on Smartly, as well as Ad account reconnection. You may also experience other minor inconsistencies.

We apologise for the short disruption and will be updating you again once our systems are back up and running
Jul 09, 2026 - 14:18 UTC

About This Site

Welcome to Smartly's Statuspage for real-time information on system performance. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here

General App Status Operational
Advertising Under Maintenance
Campaign Workspaces Operational
Campaign Assets Under Maintenance
Automation Feeds Operational
Catalogs Operational
Ad Accounts Under Maintenance
Performance Operational
Reporting Operational
Ad Studies Operational
Budget Pools Operational
Triggers Operational
Integrations Operational
Creative Production Operational
Media Library Operational
Video Templates Operational
Image Templates Operational
Boards and Pins Operational
AI Playground Operational
Platform Services Operational
Facebook API Operational
Snapchat API Operational
Pinterest API Operational
YouTube API Operational
TikTok API Operational
Google Ads API Operational
Support Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Smartly App Availability
Fetching
Jul 13, 2026
Reporting not reflecting accurate data
Resolved - We are writing to confirm that issue affecting Smartly Reporting data is now up to date and accurately reflects the latest information. Newly published ads should also appear in Reporting as expected.

The delay in data processing has been cleared, and we do not expect any further impact related to this incident.

Thank you for your patience while we worked to restore normal Reporting functionality. If you continue to notice any discrepancies, please contact Smartly Support for assistance.
Jul 13, 14:00 UTC
Monitoring - We are aware of an issue causing delays in Reporting data. As a result, Reporting may display stale data, and newly published ads may not yet appear, even though publishing has completed successfully and the advertising platforms are showing accurate information.

We expect Reporting data to return to normal and accurately reflect the latest information and closely monitoring the situation. We appreciate your patience while the remaining delayed data is processed.
Jul 13, 11:22 UTC
Error loading products in Product Catalog: Error loading items. Please try again. with error code (#100) Tried accessing nonexisting field (user_rating / priority)
Resolved - We are pleased to confirm that this issue has been fully resolved. Our investigation identified the underlying cause, and the necessary fixes have been implemented.

Affected functionality has been restored, and we do not expect the reported issues to recur.

Thank you for your patience while we worked to resolve this incident. If you continue to experience any related issues, please don't hesitate to contact Smartly Support.
Jul 13, 13:37 UTC
Monitoring - We are continuing to investigate this issue with Meta regarding the catalog fields impacting Template Editing and the viewing of catalog information in Smartly.

As a temporary mitigation, we have stopped requesting the affected fields to minimize any disruption to Smartly. This workaround should not impact any currently running catalog ads.

We will provide another update once our investigation with Meta is complete or if new information becomes available.
Jul 8, 12:16 UTC
Investigating - We're currently investigating reports of an issue affecting certain catalog fields, particularly user_rating and priority. A subset of users may encounter either the error "Tried accessing non-existing field" in Creative Templates or "Error loading products, please try again" when opening Catalog Product Sets.

We are actively working with Meta to resolve the issue as quickly as possible. In the meantime, your running ads should continue to deliver normally.

We apologize for any inconvenience this may cause and will share another update as soon as we have more information.
Jul 8, 07:08 UTC
Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026
Jul 9, 2026
Jul 8, 2026
Jul 7, 2026

No incidents reported.

Jul 6, 2026

No incidents reported.

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

Jul 2, 2026

No incidents reported.

Jul 1, 2026
Feed Delay in Catalog - Over 3 hours
Resolved - We’re following up to inform you that Meta Catalog feed processing is running normally.

As always, thank you for being a Smartly.io customer. If you have any questions, please don't hesitate to reach out to your Customer Success Manager or Smartly.io Support.
Jul 1, 23:45 UTC
Monitoring - We are currently experiencing degraded performance affecting Meta catalog feed processing. As a result, a subset of users may notice that catalog feed processing is taking significantly longer than usual, in some cases exceeding several hours.

This delay is caused by an ongoing processing issue on Meta's side that began yesterday and has continued into today. Since the processing is managed by Meta, we are unable to cancel or restart feeds that are currently being processed.

Performance is showing signs of recovery, and we expect processing times to return to normal soon.

A subset of catalog feed updates may be delayed. Existing ads will continue to deliver normally during this time. Feed processing will complete once Meta finishes processing the queued requests.

We apologise for any inconvenience this may cause and will provide another update as soon as the issue has been fully resolved.
Jul 1, 17:33 UTC
Jun 30, 2026
Feed Delay in Catalog - Over 3 hours
Resolved - The issue has been resolved regarding the feed delays in Catalogs.
Jun 30, 21:01 UTC
Monitoring - We are currently experiencing degraded performance affecting Meta catalog feed processing. As a result, a subset of users may notice that catalog feed processing is taking significantly longer than usual, in some cases exceeding several hours.

This delay is caused by an ongoing processing issue on Meta's side that began last night and has continued into this morning. Since the processing is managed by Meta, we are unable to cancel or restart feeds that are currently being processed.

Performance is showing signs of recovery, and we expect processing times to return to normal soon.

A subset of catalog feed updates may be delayed. Existing ads will continue to deliver normally during this time. Feed processing will complete once Meta finishes processing the queued requests.

We apologise for any inconvenience this may cause and will provide another update as soon as the issue has been fully resolved.
Jun 30, 11:43 UTC
Jun 29, 2026

No incidents reported.

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