Meta's support team has rolled out a fix for this issue. As always, thank you for being a Smartly.io customer. If you have any questions, please don't hesitate to reach out to your Customer Success Manager or Smartly.io Support.
Meta's engineers have fixed this issue. The team identified the issue stemmed from an internal experiment aimed at improving ad reliability/performance, but the change accidentally prevented certain accounts from creating ads using the dataset ID in the offline_conversion tracking_spec. You can now publish Meta ads again using pixels in the Offline Conversions Tracking.
We were writing to confirm that issues affecting Meta Workspaces should be working as per normal now. Please let Support know if you encounter any other issues. Thank you for your patience and understanding.
We’re following up to inform you that reporting is running normally.
As always, thank you for being a Smartly.io customer. If you have any questions, please don't hesitate to reach out to your Customer Success Manager or Smartly.io Support.
We’re following up to inform you that feed filtering not returning items in Smartly Templates and Automation Feeds feed is now fixed.
As always, thank you for being a Smartly.io customer. If you have any questions, please don't hesitate to reach out to your Customer Success Manager or Smartly Support.
We've identified and confirm a problematic behavior from Meta API that causes incomplete reporting metrics to be sent through to Smartly. This has since been confirmed as a fixed by Meta Support now.
