Update - We've rolled out a fix to now correctly show the Budget Type on Reporting UI. Please contact Support if you still require help. Thank you for reporting this issue to us.
May 22, 2025 - 13:08 UTC
Investigating - We are currently investigating reports of the Meta campaign budget type missing in Smartly reporting. This issue is affecting a subset of users who are unable to view the budget type. Please note that all your active ads should continue to deliver as expected. We apologize for the inconvenience and will provide an update as soon as we have more information.
May 22, 2025 - 07:46 UTC
Welcome to Smartly's Statuspage for real-time information on system performance. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here
Resolved -
Our team has rolled out a fix and Instagram Pages will no longer auto hide/disconnect. Please follow these steps to make sure Instagram Pages are now correctly connected.
1. Head to "Media > Campaign Assets > Pages & Apps" 2. Connect your Instagram Page under "Instagram Accounts"
May 22, 11:46 UTC
Investigating -
We are aware of Instagram accounts showing as hidden in Meta Workspaces at the moment and is actively investigating. We will provide updates once we know more.
May 22, 03:24 UTC
Resolved -
We've seen deployed a fix and authentication issues should no longer recur because of the bug. If you still experience issues, please contact Support Chat. Thank you.
May 19, 13:22 UTC
Identified -
We're aware of issues related to Smartly Meta Tokens getting invalidated recurringly and causing access to Smartly Meta Catalog to be lost.
We're prioritizing a fix at this moment.
May 19, 10:21 UTC
Resolved -
Smartly ran an update that might have accidentally invalidated some Smartly Meta Catalog Authorizers - this means that subsequent Meta Catalog refreshes by these authorizers will not continue to go through. This incident is resolved, but action may be required.
To fix this - simply have the Catalog Authorizer reconnect they're Smartly connection here https://app.smartly.io/#/settings/you and refresh your catalog feeds.
May 9, 08:20 UTC