Resolved issue on degraded performance with image / video template

Incident Report for Smartly Status Page

Resolved

We’re following up to inform you that image / video template is running normally.
As always, thank you for being a Smartly.io customer. If you have any questions, please don't hesitate to reach out to your Customer Success Manager or Smartly.io Support.
Posted Jan 15, 2025 - 10:02 UTC

Update

We are investigating reports of degraded performance with the image/video template, which is causing some users to experience rendering failures that also affect exporting and previewing. All your running ads should continue to deliver. We apologize for any inconvenience and will provide an update as soon as we have more information.
Posted Jan 15, 2025 - 09:16 UTC

Investigating

We are investigating reports of degraded performance with the image/video template, which is causing some users to experience rendering failures that also affect exporting and previewing. All your running ads should continue to deliver. We apologize for any inconvenience and will provide an update as soon as we have more information.
Posted Jan 15, 2025 - 09:12 UTC
This incident affected: Creative Production (Video Templates, Image Templates).