Smartly internal service outage affecting Reporting/Stats/Metrics/Accounts/Campaigns/Catalog Syncing

Incident Report for Smartly Status Page

Resolved

Issues have since been fixed. Please head to Support Chat if you are still experiencing any other issues.

Posted Nov 02, 2026 - 14:08 UTC

Identified

We are currently actively fixing an issue affecting reporting, metrics, and the syncing of accounts, catalogs and campaigns. Direct platform actions are not affected and existing Campaigns/Adsets/Ads will continue to run normally.

Please work with Support if there are any urgent needs.

Posted Nov 02, 2026 - 13:13 UTC

This incident affected: Advertising (Campaign Workspaces, Campaign Assets, Catalogs, Ad Accounts), Performance (Reporting), and Creative Production (AI Playground).