We’re following up to inform you that Meta Catalog feed processing is running normally.
As always, thank you for being a Smartly.io customer. If you have any questions, please don't hesitate to reach out to your Customer Success Manager or Smartly.io Support.
Posted Jul 01, 2026 - 23:45 UTC
Monitoring
We are currently experiencing degraded performance affecting Meta catalog feed processing. As a result, a subset of users may notice that catalog feed processing is taking significantly longer than usual, in some cases exceeding several hours.
This delay is caused by an ongoing processing issue on Meta's side that began yesterday and has continued into today. Since the processing is managed by Meta, we are unable to cancel or restart feeds that are currently being processed.
Performance is showing signs of recovery, and we expect processing times to return to normal soon.
A subset of catalog feed updates may be delayed. Existing ads will continue to deliver normally during this time. Feed processing will complete once Meta finishes processing the queued requests.
We apologise for any inconvenience this may cause and will provide another update as soon as the issue has been fully resolved.