We've since fixed this on our end on 28th Oct 22:00 UTC.
Posted Oct 30, 2026 - 10:35 UTC
Update
We’re currently experiencing an issue with Creative Insights, affecting only new asset grouping. Existing groupings will continue to work. Other functionalities, including creating reports, creating galleries, existing AI summaries, and viewing individual ungrouped assets, remain available and are working as expected. Our team is investigating the issue and working to restore the affected features. We apologize for any inconvenience and will share further updates as soon as more information becomes available.
Posted Oct 28, 2026 - 18:25 UTC
Update
We’re currently experiencing an issue with Creative Insights, affecting asset grouping and AI-generated summaries. Users may be unable to group assets or generate AI summaries.
Other functionalities, including creating reports, creating galleries, and viewing individual ungrouped assets, remain available and are working as expected.
Our team is investigating the issue and working to restore the affected features. We apologize for any inconvenience and will share further updates as soon as more information becomes available.
Posted Oct 28, 2026 - 18:12 UTC
Identified
Smartly Reporting and Triggers are operational again. We are now investigating degraded performance with Creative Insights. Some users may experience issues loading Creative Insights. All your running ads should continue to deliver. We apologize for any inconvenience and will post another update as soon as we learn more
Posted Oct 28, 2026 - 16:39 UTC
Update
We’re currently investigating reports of degraded performance with Trigger Sets in Smartly and Reporting. Some users may find that trigger sets and reports are stuck loading or fail to open. All your running ads should continue to deliver. We apologize for any inconvenience and will post another update as soon as we learn more.
Posted Oct 28, 2026 - 15:05 UTC
Investigating
We're currently experiencing degraded performance issues with Trigger Sets in Smartly and Reportings, causing users to experience trigger sets and reports being stuck loading and failing to open. Our team is currently working hard on restoring this feature to normal performance levels. All your running ads should continue to deliver. We apologize for any inconvenience and will post another update as soon as this issue is resolved.
Posted Oct 28, 2026 - 14:53 UTC
This incident affected: Performance (Reporting, Triggers).