We’re following up to inform you that Reporting is running normally.
We’ve recently updated our reporting infrastructure to ensure maximum platform stability and performance during peak hours. To prevent system slowdowns, reports are now processing in a optimized, staggered queue. You may notice a slight increase in load times, but this ensures your data generates reliably every single time.
As always, thank you for being a Smartly customer! If you have any questions, please don't hesitate to reach out to your Customer Success Manager or Smartly Support.
Posted Jun 08, 2026 - 14:45 UTC
Monitoring
We’re currently experiencing degraded performance issues in Reporting, causing most users to experience delays in large reports . Our team is currently working hard on restoring this feature to normal performance levels. All your running ads will continue to deliver. We apologize for any inconvenience and will post another update as soon as this issue is resolved.
Posted Jun 08, 2026 - 14:30 UTC
Investigating
We’re currently investigating reports of a potential slowness in Reporting , causing most users to experience delays when fetching metric data. All your running ads should continue to deliver. We apologize for any inconvenience and will post another update as soon as we learn more.