Resolved issue on degraded performance with Reporting

Incident Report for Smartly Status Page

Resolved

We’re following up to inform you that Reporting is running normally. As always, thank you for being a Smartly customer. If you have any questions, please don't hesitate to reach out to your Customer Success Manager or Smartly.io Support.

Posted Sep 23, 2026 - 16:32 UTC

Identified

We’re currently experiencing degraded performance issues with Reporting, causing majority of users to experience an error when accessing Reporting. Our team is currently working hard on restoring this feature to normal performance levels. All your running ads should continue to deliver. We apologize for any inconvenience and will post another update as soon as this issue is resolved.

Posted Sep 23, 2026 - 14:39 UTC

This incident affected: Performance (Reporting).