We have received confirmation that TikTok that they've implemented a fix and Travel ads should now work with Smartly Image and Video templates.
Thank you for your patience and as always, for being a Smartly customer. If you have any questions, please don’t hesitate to reach out to your Customer Success Manager or Smartly.io Support.
Posted Sep 10, 2025 - 13:57 UTC
Update
We’re currently experiencing an issue where image and video templates for TikTok Travel Ads are not working as expected. The issue originates on TikTok’s side, and their engineering team is actively working on a fix. We apologize for the inconvenience and will provide an update as soon as more information becomes available.
Posted Aug 05, 2025 - 08:51 UTC
Identified
We’re currently investigating an issue where image and video templates for TikTok Travel Ads are not functioning. This issue originates on TikTok’s side, and their engineering team is actively working to resolve it. We apologize for the inconvenience and will share an update as soon as more information becomes available.
Posted Aug 05, 2025 - 08:46 UTC
This incident affected: Platform Services (TikTok API).