Resolved issue on degraded performance with Smartly reporting.

Incident Report for Smartly Status Page

Resolved

We’re following up to let you know that Smartly reporting and report exports are now operating normally. You may resume exporting reports. To help keep data volumes manageable, please limit the date range to two years.

As always, thank you for being a Smartly.io customer. If you have any questions, please don’t hesitate to reach out to your Customer Success Manager or Smartly.io Support.

Posted Sep 29, 2026 - 11:03 UTC

Identified

We’re currently experiencing degraded performance with Smartly reporting, causing some users to encounter export failures or internal server errors. Our team is working to restore the service to normal performance levels.
Your active ads should continue to deliver as usual. In the meantime, please avoid exporting reports until further notice.
We apologize for the inconvenience and will share another update as soon as the issue is resolved.

Posted Sep 29, 2026 - 09:28 UTC

This incident affected: Performance (Reporting).