Tiktok Catalog feed uploads failing with error

Incident Report for Smartly Status Page

Update

The issue is confirmed to be on TikTok's end and we continue to work with them to address the underlying cause.

Posted Oct 05, 2026 - 15:30 UTC

Update

A subset of TikTok feed uploads are still intermittently failing with the error: “No products were added because your data feed file couldn't be accessed.” We’re continuing to work with TikTok to mitigate the issue and will share another update once it’s fully resolved.

Posted Oct 05, 2026 - 05:14 UTC

Investigating

We're currently investigating reports of an issue with TikTok Catalog feed processing with the error: “No products were added because your data feed file couldn't be accessed.”. We are investigating the issue will post another update as soon as we learn more.

Posted Oct 02, 2026 - 15:08 UTC

This incident affects: Advertising (Catalogs).